FAQ

What is Apna Bazar?
Apna Bazar is a premium store for Indian & ethnic groceries. You can learn more about us here.
Where are Apna Bazar stores located?
Our stores are conveniently located in the cities of Bellevue, Bothell, Sammamish & Kent. You can learn more here.
What is apnabazarstores.com?
Our stores are conveniently located in the cities of Bellevue, Bothell, Sammamish & Kent. You can learn more here.apnabazarstores.com is our website where you can conveniently order any of our products sold at our physical store.
Do I need to create an account to use apnabazarstores.com?
You do not need an account to browse the products or build your shopping cart. But an account is required to place an order.
How are the online orders fulfilled?
You can either choose to “Pick Up” your order at our store or have it “Delivered” to your address of choice.
Can I choose "Pick Up" or Delivery time?
Absolutely! You choose Pick Up or Delivery Time of your preference before placing an order.
Do you offer Same Day Delivery or "Pick Up"?
Absolutely! We take a huge pride in offering convenience of the Same Day Delivery & “Pick Up”.
Is there any Cut-Off time for the Same Day Delivery or "Pick Up"
No specific Cut-Off time for the Same Day orders. Our system shows earliest available Delivery & Pick Up times during Checkout before you place an order.
Is there any minimum to place an order?
Minimum of $50 is required to place an online order. For your convenience, this information is always displayed during the Checkout before placing an order.
Is there any fee for Pick Up?
No fee for Pick Up. Just place an order and stop by our store at your “Pick Up” time.
Is there any minimum order for Free Delivery?
Yes, a minimum order of $75 is required for Free Delivery. For your convenience, this information is always displayed during the Checkout before placing an order.
How much is the Delivery Fee if my order doesn’t meet minimum?
For the delivery orders below $75, a fee of $6.99 is assessed. No Fee for Pick Up ever. For your convenience, this information is displayed during the Checkout before placing an order.
What if an item I ordered is not available?
It happens in rare situations! Our store representative will contact you to get a replacement input. You can always ask us to remove the item that is unavailable.
If removed items cause my total to go below minimum, will I be charged a Delivery Fee?
No. If you are not charged a Delivery Fee at the Checkout, you won’t be charged a Delivery Fee later.
What is your return policy?
All the claims must be made within 24 hours of “Pick Up” or Delivery time. You are 100% covered for quality satisfaction, if something doesn’t meet your expectations, just let us know and we will refund you in full.
Can I make changes to the order once it is placed?
All the requests for changes must be made before the order is Picked Up or is out for Delivery. After that, no changes can be made to the order.
If I ordered an item that I no longer need, do you provide a refund or exchange?
All the requests for “Removing an Item” must be made before the order is Picked Up or is out for Delivery. After that, no changes can be made to the order.
Why is my credit card charged different amount than my order total?
When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your order total at checkout. We place this authorization hold in case your total turns out to be higher due to added items, replacement items, or weight adjustments. After the order is complete, the hold will drop off, and your card will be charged for the final total as shown in the email receipt. The final charge will appear on the statement within 7 business days after order completion.
How can I contact further if I need more information?

You can Contact Us using this.

What does message "All pickup/Delivery windows are full at the moment, please check back later today." on check out page?

Online system is working as expected and is reflecting that limit of “Total Orders Allowed” has reached at this time. Hence we request customer to try again later on.

Limit on “Total Orders Allowed” is placed only in extra-ordinary situations such as Covid-19 where orders inflow can be more than what we can fulfill hence limit is needed.

Slots of new orders will open on same day based on order cancellations if any. Also next day, at random (undisclosed) time of day more slots do get opened for orders on future date. Reason of undisclosed time to open slot is to ensure fairness to customers.

Due to order changes based item availability/restriction or quantity change, the order total goes below the threshold limit of the order benefits i.e. $25 for min order amount or $75 for free delivery, how does this work?
When this happens we will call customer to reflect on order benefits changing and discuss options such as add other products to meet the threshold as well as if customer wants to chose to cancel the order.
How are orders processed in pipeline?
Created Orders are processed in sequence they were created, however processing time for bigger orders can be more than small orders so delivery time can differ.
Delivered items are lesser than in original order placed to item restriction/availability, how will charges be adjusted?

When order is placed we block charge (more than Order Total) on your provided credit card just like car rentals & other grocers do in ecommerce industry.

When order is fulfilled then any order adjustments are accounted for and charge on credit card will match to adjusted order total.

How do I get informed for my Pick-up order, especially if there is delay?
System will send text message notification when order is ready for pick up.
Are there “restricted items” whose delivered quantity will be changed during order fulfillment without customer approval?
As experienced in unusual times such Covid-19 certain items are classified in “restricted items” whose delivered quantity is controlled during order fulfillment e.g. Rice bags, aata bags. Any change to order due to this policy will be adjusted in order total and charge will be automatically adjusted.
I am trying to connect store that will fulfill my order but no response?

Our phones are continuously busy in fulfilling current orders which requires connecting with customer for order changes and more. This is more so expected when incoming orders are high.

Following are the Store location emails bellevue.ops@apnabazarstores.com, bothell@apnabazarstores.com, sammamish@apnabazarstores.com, kent@apnabazarstores.com, Please contact them for any order queries only after order is fulfilled.

We don’t promise email response to questions prior to order being fulfilled.

Do you always deliver groceries to the door?
We may not always be able to door deliver to apartment, due to access issues and parking restrictions. Our driver will call you or message while delivering in lobby of the apartments. Also you may receive an automatic text message before our driver arrives at your place.
What location does order gets fulfilled?
Every Order is fulfilled at store chosen for delivery/pick up. All Store locations are following CDC guidelines for sanitization and cleanliness. All stores employees are required to wash hands as per CDC guidelines.
Where can I learn more about Charges and Fulfillment?

You can learn more here.

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